Privacy Policy

Information We Collect

We gather information that enables us to deliver, personalise, and improve your experience on our platform. When you register an account, we collect personal details such as your full name, date of birth, email address, residential address, telephone number, and government-issued identification documents required for verification purposes.

Financial information, including payment method details and transaction history, is collected to process deposits and withdrawals. We also automatically receive technical data such as your IP address, device type, browser version, operating system, and pages you visit while using our website.

Additionally, we record gameplay activity, betting patterns, and interactions with customer support to maintain account integrity and support responsible gaming initiatives.

How We Use Your Information

Your personal information allows us to create and manage your gaming account, process financial transactions securely, and verify your identity as required by gaming regulations. We use this data to prevent fraud, meet legal obligations related to anti-money laundering and counter-terrorist financing, and promote responsible gambling practices.

We may also use your contact details to send important account notifications, promotional offers, and updates about our services when you have consented to receive such communications. Technical and usage data help us analyse website performance, troubleshoot issues, and enhance the overall user experience.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share necessary data with trusted service providers who assist in operating our platform. These include payment processors, identity verification agencies, customer support partners, and hosting providers. All third parties are contractually obligated to maintain the confidentiality and security of your information.

Information may also be disclosed to regulatory authorities, law enforcement agencies, or other legal bodies when required by Canadian law or to protect the legitimate interests of Wild Chance Casino, our players, or the public.

Cookies and Tracking Technologies

Our website employs cookies and similar tracking technologies to ensure basic functionality, remember your language and betting preferences, and analyse traffic patterns. Essential cookies are necessary for the site to operate properly, while analytics and preference cookies help us understand how players interact with our games and services.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to access specific features or result in a less personalised experience.

Data Security Measures

We take the protection of your personal information seriously and implement industry-standard security measures, including encryption technology, secure servers, and access controls. Despite these safeguards, no system can guarantee absolute security, and we encourage players to maintain strong passwords and practise safe internet habits.

Your Rights and Choices

Under applicable Canadian privacy legislation, you have the right to request access to the personal information we hold about you, to correct any inaccuracies, and, in certain circumstances, to request deletion of your data. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting our support team.

To exercise these rights, please reach out to our customer service department. We will respond to your request within the timeframes required by law and may ask for identification to protect your privacy.

Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory record-keeping requirements. Once retention is no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so you remain informed about how we protect your information.

By continuing to use our website and services after any changes, you acknowledge acceptance of the updated policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our support team through the live chat feature on our website or by sending an email to our designated privacy address. We are committed to addressing your inquiries promptly and transparently.